If the completed prototype works reasonably well, management may not see the need to build a polished production system. Video Cases and Instructional Videos illustrating some of the concepts in this chapter are available. The objectives of a solution for the Girl Scouts would be to reduce the amount of time, effort, and errors in the cookie-ordering process. What are the alternative methods for building information systems? Software service providers, which we describe in Chapter 4, are one form of outsourcing.

Obviously, a solution where costs exceed benefits should be rejected. Information systems specialists often have a highly technical orientation to problem solving, focusing on technical solutions in which hardware and software efficiency is optimized at the expense of ease of use or organizational effectiveness. Portfolio analysis and scoring models can be used to evaluate alternative information systems projects. A Dovetail consultant created a working QuickBase prototype with some basic functions for the Girl Scouts within a few hours. The company began with approximately 40 employees and three aircraft.

JetBlue and WestJet: A Tale of Two IS Projects Assignment

Implementation of the Plan Anticipated diffi culties in implementation Progress reports 7. The process of planning change in an organization so that it is implemented in an orderly and effective manner is so critical to the success or failure of information system solutions that we devote the next section to a detailed discussion of this qudstions.

Both companies were founded within the past two decades and have quickly grown into industry powerhouses. JetBlue was incorporated in and founded in by David Neeleman. However, this approach is also time-consuming and expensive to use. Jerry Tubbs, the systems development manager at DST systems, says that DST was successful in its attempts to revamp its software group because of a few factors.

Sometimes a technique called joint application design JAD will be used to accelerate the generation of information requirements and to develop the initial systems design.


But when these companies need to make sweeping IT upgrades, their relationships with customers and their brands can be tarnished if things go awry. The system had become a de-facto standard for doing business peojects the company.

JetBlue and WestJet: A Tale of Two IS Projects Case Study

But compared to what WestJet endured, the company was extremely well prepared to. Other than that, both airlines needed more processing power to deal with a far greater volume of customers.

The first column lists the. JetBlue continued to grow at a rapid pace, porjects profitable throughout, untilwhen the company lost money in a quarter for the first time since going public. New classes of objects are created by choosing an existing class and specifying how the new class differs from the existing class, instead of starting from scratch each time. Database design, querying, reporting, and forms Business skills: The average time to create an atle on this platform is 6 days, which includes editing images and other tasks.

Project management develops a budget for the project and monitors ongoing project expenses. The systems development lifecycle SDLC is the oldest method for building information systems.

JetBlue and WestJet: a tale of two IS projects

Your company might have developed what appears to be an excellent system solution. What questions should its dealers ask? JetBlue ended up using its backup site several times. The problem must be investigated so that it can be better understood. When all parties are satisfied that the new system meets their standards, the system is formally accepted for installation.

jetblue and westjet a tale of two is projects case study questions

Preparing Web Site Design Specifications With three or four westjer your classmates, select a system described in this text that uses the Web. At the end of the sprint, a sprint review allows the team to demonstrate the new functionality to the product owner and other interested stakeholders who provide feedback that could influence the next sprint.


jetblue and westjet a tale of two is projects case study questions

It also illustrates some of the benefits of a new system solution. Defining the problem may take some work because various members of the company may have different ideas about the nature of the problem and its severity. Web browser software Business skills: Hundreds of thousands of bookings for future flights that were made before the changeover were inaccessible during the file transfer and for a period of time thereafter, because Sabre had to adjust the flights using the new system.

An object combines data and the specific processes that operate on those data.

JetBlue and WestJet: A Tale of Two IS Projects – Assignment Example

Larger companies or business owners with programming experience use these software development kits to create apps from scratch. The Girl Scouts do not have to pay for any hardware, software, or networking services because QuickBase runs everything for them on its servers.

First, it looked for simplicity rather than complicated, do-everything offerings. In FebruaryJetBlue tried to operate flights proejcts a blizzard when all other major airlines had already canceled their flights. The key risk factors that should be considered are the project size, project structure, and experience with technology. Firms should be especially cautious when using an outsourcer to develop or to operate applications that give talw some type of competitive advantage.

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